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  1. Knowledge Base
  2. Getting started

Getting started

Prepare for Onboarding Bootcamp

  • Onboarding Basic Vocabulary
  • Prepare for the onboarding bootcamp

Getting started with Ticket Automation

  • Update Zendesk fields in ticket forms
  • How does merging tickets in Zendesk Support work?
  • Getting started with Ticket Automation

Getting started with multilingual bot

  • Three things to think about before starting a multilingual bot (beta)
  • Create a multilingual bot

Creating your chat virtual assistant

  • Deciding your virtual agent's tone of voice
  • Examples of virtual agent's tone of voice

Backend integration

  • Custom integration - preparation
  • Integration technical requirements

Data import

  • The Importance of historical data
  • Import chat data from Zendesk Chat
  • Import chat data from Salesforce
  • Import chat data from LiveChat
  • Import historical data from a file
  • Import ticket data from Zendesk Support
See all 10 articles

Expansion

  • Create a bot in another language
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