Getting started

Prepare for Onboarding Bootcamp

• Onboarding Basic Vocabulary
• Prepare for the onboarding bootcamp

Getting started with Ticket Automation

• Update Zendesk fields in ticket forms
• How does merging tickets in Zendesk Support work?
• Getting started with Ticket Automation

Getting started with multilingual bot

• Three things to think about before starting a multilingual bot (beta)
• Create a multilingual bot

Creating your chat virtual assistant

• Deciding your virtual agent's tone of voice
• Examples of virtual agent's tone of voice

Backend integration

• Custom integration - preparation
• Integration technical requirements

Data import

• The Importance of historical data
• Import chat data from Zendesk Chat
• Import chat data from Salesforce
• Import chat data from LiveChat
• Import historical data from a file
• Import ticket data from Zendesk Support

See all 10 articles

Expansion

• Create a bot in another language