Zendesk Chat
- Connect your Bot - Zendesk Chat
- Action Best Practices- Zendesk Chat
- Preparation for connecting your bot - Zendesk Chat and/or Zendesk Support
- Authorize - Zendesk Chat
- Install Chat Widget to Website or Help Center (Zendesk Guide) - Zendesk Chat
- Configure Chat Widget - Zendesk Chat
Zendesk Support
- Preparation for Connecting your Bot - Zendesk Support
- Integration - Zendesk Support
- Import Data Authorization - Zendesk Support
- Actions Overview - Zendesk Support
- Get Assignee ID, Group ID, and Field ID - Zendesk Support
- Automatically Route or Assign Tickets to Agents - Zendesk Support
Sunshine Conversations
- Connect your virtual agent to Sunshine Conversations and Zendesk
- Actions Overview - Sunshine Conversations
- How to setup routing between Sunshine Conversations and Zendesk
- How to set up routing between Sunshine Conversations and Clarabridge
- Set up welcome reply with Sunshine Conversations
- Carousels - Sunshine Conversations
Salesforce
- Actions Overview - Salesforce
- Connect your bot to Salesforce
- Enabling rich messaging in Salesforce
- Update Cases in Salesforce from our Dashboard
- Get CSAT score from Salesforce to the Ultimate Dashboard
- Carousels - Salesforce