Dashboard features

Getting started with our Dashboard

• Dashboard feature highlights

Content

• Conditional Blocks explained
• Setting up and disabling Welcome Reply
• System Replies explained
• Introducing Conditional Blocks
• Dialogue Builder Explained
• Template Replies explained

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Conversation Logs

• Adding labels
• Content Coverage Analysis explained
• Filters in Conversation Logs
• Why am I getting the technical problem message?

Training Center

• Impact Report Explained
• Creating an Impact Report
• Using Impact report to train the bot
• Intent Training explained
• Current Expressions
• AI Suggested Messages

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Analytics

• Analytics explained - Ticket Automation
• Analytics explained - Chat Automation
• Deflection Rate vs. Bot Handled Rate
• Does deflection rate include conversations end with the default reply?

Settings

• CRM integrations - Available features
• Content entities explained
• How to create content entities
• RegEx collection
• Actions and Events explained
• Opening Hours explained

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User Management

• Implementing Okta SSO (Single Sign-On) using SAML
• User roles explained
• Logging in to ultimate.ai's Dashboard
• Managing users