The Organization Overview provides a central source of truth of overall performance at a glance to view chat and ticket automation metrics for better analytics across channels and languages. Measure the success of the collective virtual agent team quickly and efficiently.
There are filters at the top to filter by bot and type (ticket or chat), as well as the time frame being adapted with the date picker on the far-right corner.
The top of Organization Overview is divided into key the 4 key metrics;
- Total Chats
- Bot Handled Rate
- Total Tickets
- Handled Tickets
All metrics have an arrow indication of whether this has increased or decreased and by what percentage.
Underneath, conversations and resolution visualization widgets enable a clear breakdown on how the virtual agent team, across all bots in the organization, are performing against language and number of conversations overtime.
The widgets can be adjusted using the dropdown arrow.