Dive into why email is crucial for a forward-facing CS strategy, how to harness automation and AI for the support channel of the future, and all you need to know about Freshdesk automatic ticket assignment with Ultimate.
After our initial ticket automation launch last year, we rolled out our newest ticket automation integration for Freshdesk, in an action-packed, hour-long digital event that showcased how to supercharge your CS team’s efficiency, with key takeaways for all CRMs, including Zendesk and Salesforce.
In case you missed it, watch on-demand here or read on for key insights.