Common Personal Identifiable Information (PII) can be identified and sanitized before imported to the Ultimate database. The sanitization is applied according to GDPR compliancy to sanitize any Personal Identifiable Information (PII) data. Learn more.
Every Ultimate bot comes with the presets below:
- Credit cards
- US Social Security Number
- Personal identity code (Austrian, Chilean, Danish, Estonian, Finnish, French, Icelandic, Italian, Latvian, Norwegian, Polish, Romanian, Slovakian, Spanish, Swedish, Swiss)
Our model detects "firstname.lastname@example.org" in a chat text where the visitor would like to reset their account password and classify it as an "Email" named entity. The detected Email is then used in the context of the conversation to email the visitor a password reset link.
Our model detects "Berlin" in a chat text where the visitor asks about your branches in Berlin and classify it as a "City" named entity. The detected city is then used in the context of the conversation to provide the visitor with information about your active branches in Berlin.
A chat visitor asks about their "order number 736513" status. Our model detects that "736513" is the visitor's order number and categorizes it as a content entity named "Order Number". The detected order number is then used in the context of the conversation to provide the visitor with useful information about their order.
How to set this up
To ensure historical conversation data is sanitized, follow the steps below: