When adding carousels to your dialogues, there are a few things to keep in mind since Zendesk Chat has its limitations in terms of supporting rich format messaging.
This article covers:
Limitations
| Type |
Limitations |
 |
- Every field is mandatory and must contain a character (a space does not count as a character)
- Max. 10 cards
- Image URL
- Max. 2000 characters
- Must be a valid http/https URL
- Image Size
- Must be no more than 20MB
- The image will render rectangularly with the longest side being the horizontal side.
Image cropping will happen to bring the image to a 2*1 ratio (width*height), from the center.
- Image Format
- Must be a PNG, JPEG or GIF file
- Card Title
- Max. 100 characters
- The character " can not not be used
- Description
- Max. 150 characters
- No line break
- The character " can not not be used
|
 |
- Max 3 buttons
- Type
- Button
- Button with external link
- Dialogue ends here
- Max. 2000 characters
- Must be a valid http/https URL
- Button Text
- Mandatory
- Max. 20 characters
|
