To access the Dialogue Builder, decide what you would like to edit first - a reply of an intent, or one of the system replies and template replies.
From an intent
- Open your list of Intents from Dashboard > Contents > Intents
- Click anywhere in the white space to the right of the Intent that you wish to open the Dialogue Builder for
- Hover over the grey space that opens below
- Click Go To Dialogue Builder
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ℹ️ Note: Your intent must have an existing automation reply and have Dialogue mode enabled in order for you to access Dialogue Builder. To add a reply, click Add Reply in the expanded view. A drawer will pop out from the right. In the drawer, select Automation and Dialogue, then hit Save.
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From System Replies and Template Replies
- Go to Content > System Replies (or Template Replies) and select the reply you want to edit
- Click
then Go to Dialogue Builder.
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ℹ️ Note: Your reply must be have Dialogue mode enabled in order for you to access Dialogue Builder. It can be enabled by checking the box in the drawer on the right.
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