Multilingual bot is how Ultimate envisions the future, the way a true intelligent virtual agent should be.
This article covers the following topics:
What is a multilingual bot?
A multilingual bot…
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understands over 100 languages by default because of our multilingual AI model
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this ability could be optimized by adding expressions in the desired language
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detects language of incoming messages and retrieves locale info from CRM. Learn more.
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selects the reply in the correct language based on language detection or CRM local info
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supports multilingual content management
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activating and deactivating languages and/or replies
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new overview on the intent page
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new intent/reply management
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Create a multilingual bot
This is the first stage of bringing a multilingual bot to life. If you already have a monolingual bot and would like to turn it into a polyglot, please contact your Customer Success Manager.
Here are the four stages to launch a multilingual bot:
- Create a bot (contact your CSM)
- Add languages
- Translate/Build replies and dialogues
- Activate new languages
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