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Create a multilingual bot

  • Updated

Multilingual bot is how Ultimate envisions the future, the way a true virtual agent should be. 

This article covers the following topics:

What is a multilingual bot?

A multilingual bot…

  • understands over 100 languages by default because of our multilingual AI model 

    • this ability could be optimized by adding expressions in the desired language

  • detects language of incoming messages and retrieves locale info from CRM. 

  • selects the reply in the correct language based on language detection or CRM local info

  • supports multilingual content management

    • activating and deactivating languages and/or replies

    • new overview on the intent page

    • new intent/reply management

Create a multilingual bot

This is the first stage of bringing a multilingual bot to life. If you already have a monolingual bot and would like to turn it into a polyglot, please contact your Customer Success Manager. 

Here are the four stages to launch a multilingual bot:

  1. Create a bot (contact your CSM)
  2. Add languages 
  3. Translate/Build replies and dialogues 
  4. Activate new languages

Previous: 3 things to think about before starting a multilingual bot (beta)

Next up: Adding languages (beta)

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