This article covers the fourth phase of your Multilingual Bot journey: Activating language and replies.
The topics are:
Activating a language
Setting a language active will publish all active replies. Inactive replies will remain inactive. So make sure the active replies are ready to go live before you do this.
In addition, you can also activate replies individually.
Activating a language
-
Go to Settings > Languages and click Add Language
-
Click the language to get to the edit view (see below)
-
Check the box of Set as active
-
Click Save
Activating a reply
To activate a reply:
-
Go to Detail Page of an intent.
-
Click the three dots of the reply you want to activate
-
Select Activate
Bot respond
In the hierarchy of active/inactive, language always overwrites reply.
| Language | Reply | Bot responds |
| ✅ | ✔️ | with the intent predicted using the reply in the language detected |
| ✅ | ➖ | with the default reply |
| ⚠️ | ✔️ | with the Language Not Supported intent (coming soon) |
| ⚠️ | ➖ | with the Language Not Supported intent (coming soon) |
| ❌ | ➖ | with the Language Not Supported intent (coming soon) |
| ❌ | ✔️ | Not possible |
Previous: Translate and build replies