⚠️ Info - If you are looking to translate your replies - contact your CSM and they will work together with you on this
This article covers the third phase of your Multilingual Bot journey: Translate and build replies.
Before you start reading, it’s good to understand the difference between "translate" and "build" as the two approaches on this:
Building means NOT using existing replies at all and just build everything from scratch as you would with a new bot.
Translating is to reuse existing replies from an existing languages and translate. If this what you prefer, make sure Duplicate replies from another language is selected when the new language is added.
This article covers the steps after new languages have been added:
Exporting file for localization
There are two ways to export files for translation:
One is during the language adding process; the other is to do it later in case there are changes made to the replies after a file has been exported.
During the language adding process
- After adding a language in Settings > Bot Settings > Languages
- make sure Duplicate replies from another language is selected
In the pop-up window click Export
You can also export the files any time you want if you prefer to check the dialogue flows first.
Just click the Translate button in the top right corner of the Languages page in Bot Settings. Make sure to select the new language you want to translate to in the dropdown.
Importing translation file
Once the file is translated and ready to be imported, follow the steps below:
Go to Settings > Bot Settings > Languages
Click Translate then select Import translation file
In the pop-up window
First, select the language to import to
Then, select the file corresponding to that language
Note that the file to be imported needs to be for the same language as the export.
Previous: Add languages