For an initial AI model, a bot typically launches with between 30 and 40 intents, including structural intents.
An advanced model will have between 60 and 80 intents. In the weeks and months post-launch, you will identify new intents as your customers interact with the solution, increasing the count gradually from 30 to 40 toward 60 to 80. However, the optimal number will depend on the breadth and complexity of your customer service operation. A bot with an intent count below 30 or over 100 would be very rare.