Review the performance of your bot on key metrics such as bot handled, resolution, deflection, and escalation rates.
Have an overview of all Intents, the number of expressions, and manage suggestions to increase bot understanding
Provides a quick and easy overview of all the messages without scrolling through Conversation Logs, it's perfect for any time you want to perform a targeted keyword search
Start from here for a data-driven AI setup
Looking under the hood of the AI model
In Content > Intents, this is where you build dialogues and replies of your bot
Review conversations between the bot and the visitor (you can even see the confidence rate of the bot for each message!)
Create an AI model and have an overview of past models.