Analytics
Review the performance of your bot on key metrics such as bot handled, resolution, deflection, and escalation rates.
Training Center
Intent Training
Have an overview of all Intents, the number of expressions, and manage suggestions to increase bot understanding
Message Training
Provides a quick and easy overview of all the messages without scrolling through Conversation Logs, it's perfect for any time you want to perform a targeted keyword search
Automation Report
Start from here for a data-driven AI setup
Confusion Matrix
Looking under the hood of the AI model
Content
Dialogue Builder
In Content > Intents, this is where you build dialogues and replies of your bot
Conversation Logs
Review conversations between the bot and the visitor (you can even see the confidence rate of the bot for each message!)
AI
Create an AI model and have an overview of past models.
Bot Settings
Where you can integrate with your CRM platform to import data, add actions to optimize your customer support processes, and add content entities to sanitize data