Impact Report
Start from here for a data-driven AI setup
Dialogue Builder
In Content > Intents, this is where you build dialogues and replies of your bot
Conversation Logs
Review conversations between the bot and the visitor (you can even see the confidence rate of the bot of each message!)
Confusion Matrix
Looking under the hood of the AI model
Analytics
Review the performance of your bot
Bot Settings
Where you can integrate with your CRM platform to import data, add actions to optimize your customer service processes, and add content entities to sanitize data