Style here refers to changing the style of a text, such as: hyperlinking, bolding, italicizing, etc. To style your text, use Markdown, a markup language to format plain text.
This differs depending on the CRM platform you use. We have listed down the most common ones here for your reference:
|
What customers see |
What you write |
|---|---|
|
[Link to Ultimate](https://www.ultimate.ai/) |
|
|
Italic |
*Italic* |
|
bold |
**bold** |
If you use Zendesk, read their article on formatting text with Markdown for more details.
If you use Salesforce, read their article on formatting posts using Markdown for more details.