We have launched Ticket Automation on June 15 2021! This new product reduces your ticket backlog and enables a better customer experience by significantly shortening handling time.
Here’s what you can automate with this product:
- Route tickets to agent queues
- Extract information from customers’ messages and update the ticket
- Add relevant tags for better analytics
- Send automatic replies for repetitive intents
To know more, have a look at ⭐️ Getting started with Ticket Automation
In this digital event:
- Our CEO & co-founder, Reetu Kainulainen, gives an overview of Ultimate’s new Ticket Automation solution and our vision for Customer Service Automation.
- Our Product Expert, Alex Henderson, will give a Live Demo of how Ticket Automation works.
- Hear from one of Ultimate’s fintech clients, Pockit, about how Ticket Automation has supercharged their efficiency.
- You get a sneak peek into our product roadmap for the coming months.
Get in touch with your Customer Success Manager to learn more about our Ticket Automation product and get a personalized demo.