Analytics

In Analytics, you will find a large variety of statistics and analytics that you can make use of. 

Bot Analytics presents a handful of visual aids that can assist you in better understanding the performance of your bot. To access, navigate to Analytics > Bot Analytics

Filters

Language

To filter the Analytics dashboard by one or more particular languages, click Language in the top-left corner, and then select the languages that you would like to have shown

Timeframe

To filter by a specific timeframe, click the existing timeframe in the top-right corner. By default, this is the last 30 days. Then select your desired timeframe, either from the list to the right, or by making your own selection using the calendar.

Resolution

To filter by Resolution, click Resolution in the top-left corner, and select the resolutions that you'd like to see displayed in the Analytics dashboard, then click Apply.

Label

The Analytics page has a filter for "Labels" that allows filtering of all visualizations on the dashboards for conversations that contain at least one of the selected Labels - that is, selecting multiple labels will not have the widgets showing data that includes both, but rather either one or the other of the labels selected. 

To filter by a Label, click Label in the top-left corner, and select the labels that you'd like to see filtered by in the Analytics dashboard, then click Apply.

Widgets

The Analytics Dashboard has a wide selection of available widgets, found by clicking the small arrow above the widget itself and selecting the one you'd like to see.

Note that your selection of widgets is not saved, and will be reset to Bot Handled Rate, Languages, and Deflection Rate once the page is reloaded.

Intent Performance

At the bottom of the Analytics page, you'll see a list of your intents and some of their key performance metrics. To sort by any one of them, click either Conversations, First Intent, Bot Handled, Escalation, Failed Escalation, or Technical Errors to sort by any one of those performance metrics, or Intent to sort alphabetically by name.