This article contains the following topics:
Enable Zendesk Chat
Before adding the widget to your website or help center, first, make sure Zendesk Chat is enabled in Zendesk Support.
- Go to Zendesk Support > Admin > Go to Admin Center > Channels > Web Widget
- Turn on Chat if it's not already
- Click Save
Adding the widget to your website
After Chat is enabled, you can obtain the widget to add to your website by following the steps below:
- Go to the Setup tab in Zendesk Support > Admin > Widget
- You'll see the widget snippet code here
- Copy it by clicking Copy to clipboard
- Add the snippet code to the source code of your website and to every page you want to see the widget. Insert it to right before the closing html </body> tag.
❗ If you don't know how to access the source code of your website, please contact your web developer. |
Adding the widget to help center
After Chat is enabled, add the widget to your help center by following the steps below:
-
Go to the Setup tab in Zendesk Support > Admin > Widget
-
Turn on Add to Help Center
-
This adds the Web Widget to the help center header document_head.hbs, and displays the widget on every page of the help center.
-
Locating the Chat Widget added to help center (Zendesk Guide)
After Add to Help center is switched on, the widget snippet is added to document_head.hbs in Zendesk Guide.
Where is document_head.hbs?
It’s in Zendesk Guide > Guide Admin > 👁🗨 > Customize > Edit Code. Or follow the screenshots below:


For more details, have a look at Zendesk’s article on Adding the Web Widget to your website or Help Center.