Actions are fully customizable rules that are triggered based on a defined event in a conversation. They can be used to create and update data on your integrated platform or trigger internal actions to update a session.
There are two types of actions we currently support:
Bot level actions are rules defined at the bot level, meaning they can be executed in every single conversation. For example, when a session starts (event) → on your platform (target) → trigger reply (action) → welcome reply (value).
Actions created at this level affect every incoming message when requirements are met.
Content level actions are rules defined at the intent, reply, or message level. They are triggered with the intent, reply, or message. These actions are defined and live within an intent, reply, or message.