This article covers: 

• What is an Impact Report?
• Creating your first Impact Report
  • I don't have data in ultimate's Dashboard yet
  • I already have data in ultimate's Dashboard
• Creating another Impact Report

What is an Impact Report?

It is the report generated by our AI through analyzing your historical data and comparing it to a benchmark. By utilizing ultimate's AI, the Impact Report demonstrates the potential for automation within your existing customer service workflow. In addition, it gives you an insight of what the actual most frequently asked questions are based on your historical data. 

If you want to learn more about the Impact Report, we recommend that you read the article Impact Report explained.

Create your first Impact Report

Your historical data is a must for this! Do you have data in ultimate's Dashboard yet? 

• I don't have data there yet

• I already have data there

I don't have data in ultimate's Dashboard yet

Don't worry if your data has not been imported to our Dashboard yet. You can easily import it from one of the CRM platforms we support:

• Zendesk Chat
• Zendesk Support
• Salesforce
• LiveChat

In addition, you can import your data manually using a .tsv file. Detailed steps and data import template can be found in this article. 

I already have data in ultimate's Dashboard

If you already have data in our Dashboard, or have just imported it, you can generate an Impact Report with it.

1. Go to Training Center > Impact Reports, and click Generate Report. A drawer will pop out from the right.
2. In the drawer:
   • • Timeframe - we recommend selecting no more one month of data to get started
     • Benchmark Model - this model will be used as a benchmark to measure the automation potential of the messages to be imported
       • Read about benchmark models in Impact Report benchmark models.

Creating another Impact Report

1. Go to Training Center > Impact Reports, and click New Report.
2. Select From Existing Messages if your bot has been live for a while, or From File if you're importing data manually and have a .tsv file ready
3. When From Existing Messages is selected, in the drawer:
   • • Timeframe - we recommend selecting one month of data to get started
     • Benchmark Model - this model will be used as a benchmark to measure the automation potential
       • Read about benchmark models in Impact Report benchmark models.

Related articles: 

• Impact Report explained
• Impact Report benchmark models
• Manually import historical data
• Importing data from Zendesk Chat
• Importing data from Zendesk Support
• Importing data from Salesforce
• Importing data from LiveChat