In order to import data and connect your bot, you must be using LiveChat version 3. You can request an upgrade from LiveChat Support, only conversations that happened after the upgrade will be ready to import.
To import data from LiveChat:
- Authorize LiveChat in our Dashboard by clicking Authorize under Authorization
- If you are already logged into LiveChat (https://my.livechatinc.com/home) the authentication will happen immediately, alternatively you will be asked to login.
- If you are already logged into LiveChat (https://my.livechatinc.com/home) the authentication will happen immediately, alternatively you will be asked to login.
- Once it's authorized, scroll down to Import Conversations and click Import Conversations.
- You can specify the parameters in the drawer:
- Timeframe: Specify the timeframe of the conversations you wish to import
- Tag: Filter the import by using an existing LiveChat tag
- Group ID: Filter the import by using an existing LiveChat group
- If you handle different languages by using groups, we recommending only importing the relevant language group for this bot for best results.
- Select Import Only
- If you wish to create an impact report, select Industry Model or Current Model. Impact Report benchmark models
- Click Import and give it 10-20 minutes to import.
- Go to Conversation Logs to check the imported data.
- Once you have confirmed that all the data you want to import is in Conversation Logs, you can import more if it's necessary.