Historical data gives an accurate picture of your most frequent inquiries. We run the data through a pre-trained model and use our AI-based clustering to find topics in your history and train your bot.
All imported data is sanitized and GDPR compliant. We ensure no PII data is imported to our services. You can find here how we process your data.
The data is imported either directly from your CRM platform (e.g. Zendesk, Salesforce, LiveChat, etc.) or manually imported (in this case the data should be sent via a secure encrypted link in .tsv format).