AI Models are mathematical algorithms trained using data. Over the years ultimate.ai has gained a vast knowledge of industry best practices when it comes to a well functioning AI model. Based on this experience we have built a number of different Industry Modules for you to utilize.
When creating an impact report, there are the three options to choose from:
Choosing a model
In a nutshell, use Industry Model if this is your first time generating an impact report. If your bot has been running for a while and you want to gain insights on how you can improve your bot, Current Model would be the one to go here.
We offer different industry models specific to different languages. Our industry models help in automating your chat volumes and reduce your average holding time (AHT). The model generates a report that suggests topics found in your historical chat data. With some drags and drops, you can simply create and train intents easily.
Our current industry models:
We're constantly working on improving these models and adding support for more languages and industries. If you don't see one of these options in your model selection, please let us know at email@example.com
Current Model allows you to run your own historical data (or existing data) through your own model. This option is especially helpful for users who have already built an Intent structure (either manually or based on the industry benchmark Impact Report).
Once you have some data and Intents imported and ready to go you can click on the "Train model" button at the top of the screen and run the import once again based on that model. This will help you see the effectiveness of your model as well as suggest additional training data for each Intent.