Upload multiple knowledge sources and create search rules to control which sources are used to find answers to a user’s question.
UltimateGPT is now activated using the UGPT block within the dialogue builder, with multiple scenarios and configuration options available.
June
Launch a new Intent even faster by generating multiple expressions based on the Intent name and description, and one or more example expressions you provide. Intent Assistant reduce the time needed to create a robust expression list and launch a new Intent.
Give your bot a personality. Choose from a professional, casual, enthusiastic or informal tone of voice, decide on the length of the replies and provide a description of your business to customise it even further.
May
Admins can now upload CSV files directly in the Dashboard as an alternative to Zendesk Knowledge Base imports. The required columns are “id”, “title” and “content”.
Changes to prompts have resulted in more reliable and truthful question answering
Bot no longer assumes the persona of working for “Company” and instead the default persona is now a bot working in customer support.
Client admins can now set how often the Zendesk help center information is refreshed in the Generative AI settings in the Ultimate Dashboard. Options are daily, weekly, monthly or never. Coming soon to partner profiles.
Restricted Zendesk pages: pages only available to signed-in users can now be accessed by using the “Import private articles” function.
Paragraphing of longer messages to improve the readability of the messages
