What is UltimateGPT?
UltimateGPT is a generative AI-powered customer service agent leveraging Large-Language Models – including those based on a GPT (Generative Pre-Trained Transformer) architecture, the technology behind OpenAI’s ChatGPT.
UltimateGPT learns from the information in your help center to provide answers to customer support queries in a human-like, conversational manner. UltimateGPT requires no training at all and once connected to your help center can be live and answering customer queries in minutes.
Overall, UltimateGPT aims to enhance customer experiences by providing a responsive and helpful virtual agent that can assist customers 24/7 in 100+ languages.
Which channels can I use UltimateGPT in?
In Chat & Messaging, UltimateGPT can be used to have automated, human-like conversations with your customers based on information in your knowledge base and customer systems. Free Trials are live now.
In Ticketing, UltimateGPT can support your agents by generating suggested responses to inquiries in your CRM, which agents can then edit and send. Trials are live now as part of our experimental LABS programme.
Do I need a minimum number of support inquiries for UltimateGPT?
No, you do not need a minimum number of tickets. All you need is a comprehensive knowledge base for UltimateGPT to learn from to get started. See this article for some tips for preparing your knowledge base for generative AI.
What languages does UltimateGPT support?
UltimateGPT is fully multilingual and can converse in 100+ languages. Likewise, it is capable of reading help centers written in any language.
How does UltimateGPT work with Dialogues and workflows?
UltimateGPT provides fully generated responses based on the information in your help center. For some topics, you may want greater control over the actions a virtual agent takes. For example:
- if you want the virtual agent to execute an action, such as adding tags, routing, updating fields,
- if you want to personalize the response based on customer information from internal systems,
- if you want to use interactive rich media in conversations, such as buttons, forms, and carousels.
For these topics, you would design a scripted Dialogue or workflow for the virtual agent to follow. All other topics would continue to be responded to using UltimateGPT. In the future, customers will be able to combine generative elements within Dialogues, to make the conversations even more natural and spontaneous.
Can UltimateGPT be connected to multiple help centers?
Yes, UltimateGPT can be connected to multiple help centers. This can be to centralize knowledge from various areas, or to vary which help center it uses to respond to a customer query based on specific rules, e.g using the North American help center if the customer is based in the USA.
Is it possible to control the AI Agent's style and tone of voice?
UltimateGPT currently includes four tones of voice and two answer lengths. Our Q3 2024 Roadmap includes a new Custom Instructions feature allowing users to adapt the AI agent's tone of voice, answer length and more.
How long does it take to get started with UltimateGPT?
If you are using Zendesk as your help center, UltimateGPT can be up and running in minutes. All it needs is your help center URL. If you are using a different help center, we require 24-48 hours to ensure your help center is successfully imported.
What do I need to get started with UltimateGPT?
You need a public help center (written in any language) for the AI to learn from. The more comprehensive your help center, the better! In minutes, UltimateGPT can connect to your help center using the URL if Zendesk, or imported CSV if other, and instantly begin providing automated, human-like responses to your customer requests.
Is there a free trial?
Yes, we offer a month, no-strings attached, free trial for UltimateGPT.
If you are a Zendesk Guide user, you can set up your trial UltimateGPT AI agent by yourself following this link.
But if you are using a different help center, or knowledge base, contact sales to schedule a call with someone from our team and they'll help you get set up.
I am an existing Ultimate customer. Can I trial UltimateGPT?
Yes, existing Ultimate customers can trial UltimateGPT. Contact your Customer Success Manager to learn more.
Can I trial UltimateGPT in a sandbox environment?
Yes, UltimateGPT can be tested within a sandbox environment. This can be a sandbox within your own CRM, or a test environment we set up for you.